As the world faces the impact of the COVID-19 outbreak, we wanted to keep you informed of how the supply chain is currently coping. This note is a snapshot of what we are doing today as we are following and monitoring government advice and will fully comply with all of this as it develops.
All operations are being carried out with social distancing and hygiene rules being strictly adhered to. However, this does mean that the factory and distribution centre are running on a trimmed down level of staff. Whilst we are able to process and deliver orders, our ability to do this rapidly has been impacted by that fact that the majority of office-based staff are working from home and that we have a reduced number of key staff in on each shift.
Bearing all that in mind, from Monday 30th March, all orders will be subject to a 10 working day lead time as a general rule. We aim to improve on this lead time but please work on this as the expected delivery for all new orders.
We are asking for orders to be emailed to firstname.lastname@example.org as direct calls to the office are limited with the reduced number of people on site. Once your order is received, you will be asked to confirm if you are okay with the lead time above so you can assess the impact on your business. If you do agree, please note that we will not be able to accept cancellations or returns for orders following these guidelines.
Once an order has been placed, please ask your area sales manager to carry out any chasing on your behalf as only a limited number of calls directly into the office can be managed.
Finally, we’d like to thank you for your support during an incredibly difficult time. As I’m sure you are aware, the situation may change imminently but we will continue to keep you informed as best we can.
If you have any queries about this or any other matter, please feel free to contact us.